Hotel Klockerhof
info@klockerhof.at

Data protection declaration


Data protection declaration

Thank you for the trust you have placed in us; we are aware of our responsibility to protect your data in the best possible way. We would, therefore, like to inform you about what data we collect when you use our products and services. We process your personal data exclusively within the framework of the provisions of the General Data Protection Regulation (GDPR), as well as the Data Protection Act. In the following, we will inform you about the most important aspects of data processing on our website.

1. Person/those responsible for data processing

The GDPR obliges those responsible, in particular, to comply with the provisions of the GDPR. "Person/those responsible" refers to the natural or legal person, public authority, agency or any other body which alone or jointly with others determines the purposes and means of the processing of personal data.

The person/those responsible for concrete data processing is/are:

Hotel Klockerhof GmbH

Widum 12

6631 Lermoos
FN365303k, LG Innsbruck 

Mag. (FH) Michaela Koch, Christian Koch

Telefon: +43 5673 2116

Fax: +43 5673 2116 6
E-Mail: info@klockerhof.at

2. Collection and processing of data

We process personal data that you, as a user of our website, provide us with through information, for example in the course of an enquiry or registration or for the conclusion of a contract. Interacting with our website may result in subsequent data processing:

a) Enquiry via contact form / online-booking-system

In the case of an enquiry via our contact form, the data provided by you will be processed for the purpose of handling your enquiry. In this case, data processing is carried out on the legal basis of Art. 6 para 1 lit b) of the GDPR.

b) Subscribing to the newsletter

When you subscribe to our newsletter, the data you provide will be processed for the purpose of marketing our products and services. In this case, data processing is carried out on the legal basis of Art. 6 para 1 lit a) of the GDPR.


In order to provide you with targeted information, we collect and process, in particular, information you have voluntarily provided on areas of interest, dates of birth, postcode, etc. Once you have registered for our newsletter, we will send you a confirmation email with a link to confirm your registration (= so-called double opt-in). You can unsubscribe from the newsletter at any time. The easiest way to do this is to use the "Unsubscribe newsletter" button in each newsletter. Alternatively, you can informally revoke your declaration of consent at any time, and you are welcome to contact us concerning this. Afterwards, we will immediately delete all data in connection with the dispatch of our newsletter.

 

3. Use and further processing of personal data

If you have disclosed personal data to us as a user of our website, we will only use it to fulfil the respective purpose mentioned above, for example, to answer your enquiry, to process contracts and for technical administration.

Personal data will only be passed on or transmitted to third parties by us if this is necessary for fulfilling the respective purpose mentioned above or for billing purposes, or if you as a user of the website have given your prior consent. As a user of the website, you have the right to revoke your consent with future effect at any time.

Personal data will be deleted if you revoke your consent to storage, if the data is no longer required for the purpose for which it was saved, or if storage is or will be inadmissible for other legal reasons. Data which is necessary for billing and accounting purposes will not be affected by a request for deletion.

4. Information, correction, deletion

Upon written request, we will be glad to inform you at any time about data stored relating to you. You will find our contact details under Item 1. Person/those responsible for data processing of this data protection declaration.

If your data processed by us is not correct, please let us know. We will correct it immediately and inform you of this.

If you no longer wish us to process your data, we ask you to let us know this informally. We will, of course, delete your data immediately, and inform you of this. If there are compelling legal reasons for deletion, we will inform you immediately to that effect.

5. Cookies

Unsere Website verwendet sogenannte „Cookies“. Hierbei handelt es sich um kleine Textdateien, die beim Besuch einer Website verschickt und auf dem Endgerät des Nutzers der Website

Our website uses so-called "cookies". When a website is visited, these small text files are sent and stored permanently or temporarily on the end device of the website user.

If the same website is visited again at a later time by the user of the website, the browser (= software for opening and displaying websites) of the user of the website sends the previously received cookie back to the website. Through this procedure, the website can evaluate the information contained in various ways (such as the products viewed the first time the website was visited).

Cookies can, for example, be used to control the display of advertisements or facilitate navigation on a website. If the user of the website wants to prevent the use of cookies, he can do this by locally changing his settings in the browser used on his terminal device.

Please note that deactivating cookies may impair the functionality of our website.

6. Google Analytics

Our website uses functions provided by the web analysis service Google Analytics. Provider of this service is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

With the help of Google Analytics, interactions of visitors on a website are recorded, in particular, with the help of cookies, which make it possible to analyse the visitor's use of the website. The information generated in this way is transferred to the servers of the provider of this service and stored there. To prevent this, you can deactivate the use of cookies on your terminal.

Please visit www.google.com/analytics for more information on Google Analytics.

We have entered into a corresponding contract with the provider on the subject of order data processing. Data processing is carried out for the purpose and in the legitimate interest of improving our services and our website, and on the legal basis of Art. 6 para 1 lit f) of the GDPR.

We use the "Activation of IP anonymisation" function on this website. Your IP address will be truncated by the service provider within the EU member states or in other EEA contracting states before the IP address is transmitted to third countries. Only in exceptional cases is the complete IP address transmitted to the servers of the service provider in the USA and truncated there.

The provider of the service uses the transmitted information on our behalf to evaluate the use of our website by its visitors, to compile reports on the website activities, and to provide us as the operator of this website with further services associated with the use of our website and the Internet. The IP address transmitted by your browser that is used by Google Analytics is not merged with other data of the service provider.

7. Matomo (formerly Piwik) web analysis

Our website uses functions of the open source web application Matomo (formerly Piwik). With the help of Matomo, interactions of visitors on a website are recorded, in particular, with the help of cookies, which make it possible to analyse the visitor's use of the website. To prevent this, you can deactivate the use of cookies on your terminal. 

Since we want to protect your data in the best possible way, your user data (in particular your IP address) is pseudonymised.

Further information about Matomo can be found at www.matomo.org.

Data processing is carried out for the purpose and in the legitimate interest of improving our services and our website, and on the legal basis of Art. 6 para 1 lit f) of the GDPR.

8. Google Maps

Our website uses features of the map service Google Maps. Provider of this service is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Storing your IP address is necessary to use the features of Google Maps. As a rule, the IP address is transmitted to the servers of the service provider in the USA and stored there. We have no influence on this transmission of data and further data processing.

Google Maps is used for the purpose and in the legitimate interest of making our company easier to find, and on the legal basis of Art. 6 para 1 lit f) of the GDPR.

Further information about Google Maps can be found at policies.google.com/privacy

9.Facebook-Plugin

Our website uses plugins provided by the social network Facebook, which is operated by Facebook Inc, 471 Emerson St., Palo Alto, CA 94301-160, USA. Facebook plugins can be recognised by the Facebook logo or the "Like button" on our site. An overview of Facebook plugins can be found here: http://developers.facebook.com/docs/plugins/

When you visit our website, the Facebook plug-in establishes a direct connection between your browser and Facebook's servers and transmits your IP address to Facebook.

If you click the "Like button" on our website while logged into your Facebook account, you can link the content of our website to your Facebook profile. This allows Facebook to associate your visit to our website with your account. To prevent this, please log out of your Facebook account first.

We would like to point out that we have no knowledge of the content of the transmitted data and its use by Facebook. For more information on this, please take a look at Facebook's data privacy statement at de-de.facebook.com/policy.php.

The use of Facebook plugins is carried out for the purpose and in the legitimate interest of improving our services and our website, and on the legal basis of Art. 6 para 1 lit f) of the GDPR.